Delivery, Refund & Return Policy
Delivery and Pick-Up Location
All goods may be transacted through e-commerce, except for goods prohibited for sale in terms of regulation 26 and 27 of the (CoGTA) regulations.
All goods are sanitized (in line with the National Department of Health guidelines) before leaving our warehouse.
All items ordered will be delivered within 3 - 5 working days.
On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and to keep you updated throughout the process.
Once the purchase is made it may take up to 3 days to process and dispatch your order.
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale.
Pick-up Location: All purchases below R500 need to be collected at our pick-up location located in Kenilworth Main Road. Click here for location
Regretfully, we are not able to deliver to certain areas, kindly see the tables below indicting which areas we deliver to.
If you have any questions about purchasing online, or require more information on deliveries over R2000, please send us an email at firstname.lastname@example.org or WhatsApp/Call us on +27 81 819 3580
|Southern Suburbs||Cape Flats||City Bowl||South Peninsula|
|Bishopscourt||Crawford||Devil's Peak Estate||Marina da Gama|
|Constantia||Pelican Park||Foreshore||St James|
|Diep River||Strandfontein||Gardens||Sun Valley|
|Grassy Park||Higgovale||Kalk Bay|
|Harfield Village||Lower Vrede (District Six)||Lakeside|
|Lotus River||Walmer Estate|
Regional & Outlying Areas - Delivery Fee - R 100 (Purchase over R500)
|Northern Suburbs||South Peninsula||Atlantic Seaboard||West Coast|
|Bothasig||Glencairn||Camps Bay||Montague Gardens|
|Goodwood||Ocean View||Green Point||West Beach|
|Kuils River||Simon's Town||Mouille Point|
|Maitland||Three Anchor Bay|
Receiving your delivery
See the CDC guidelines on how to how to safely disinfect goods before use, and other measures to ensure your safety and that of our and our courier/delivery partner’s personnel. Key to remember is the following (which is mandatory by law):
- Always maintain a 1,5m distance from courier/delivery personnel, when collecting goods.
- No delivery personnel may enter your home if you and any/all residents in the immediate vicinity are not wearing face masks inside the house.
Please arrange that you, or an authorized representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorized representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.
Any person other than yourself who receives the order at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorized to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to Market Place SA. Please note that Market Place SA will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.
We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
Returns and cancellations
How to request a return
Log a support ticket by detailing your request with any supporting documentation or pictures to email@example.com
You can return your item to Market Place SA for a full return or refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return.
Please note that you are responsible for returning/exchanging any of the products - We do not collect returns, however if the order was incorrect we will arrange a collection.
Changing your mind / cancelling your order
If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. All returned items are subject to inspection to ensure they are suitable for a refund.
Damaged or wrong items at point of delivery
Should an item be incorrect, please contact firstname.lastname@example.org to arrange for the earliest convenient date for an exchange or return.
Charges and Refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of he missing accessories and parts and only to credit or refund you in respect of the returned item.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card or payment by EFT will be refunded to your nominated bank account, or credit card.
Due to our inventory being sold out before our website stock is updated, the item you purchased may not be available, we will reach out to discuss whether you would like the product to be exchanged for a different color or the product to be replaced for another.
Kindly be advised to wash all the plastic products with warm soapy water before using them.